Return and Refund policy

At Mmuzj, customer satisfaction is our priority. We aim to make returns and
refunds as straightforward as possible, while complying with Google Shopping Ads policies.
Please review our return and refund policy below to understand your rights and the process for
returning items.

1. Eligibility for Returns

We accept returns for items purchased from Mmuzj under the following
conditions:
● Return Window: Items can be returned within [30] days of the delivery date.
● Condition of Items: Returned products must be in their original, unused condition, with
all original packaging, tags, and accessories. Items that are damaged, worn, or altered
are not eligible for returns.
● Non-Returnable Items: Certain items may be excluded from return due to hygiene
reasons, personalization, or other restrictions. These include [list any non-returnable
items, e.g., final sale items, gift cards, etc.].

2. Return Process
To initiate a return, follow these steps:
1. Contact Us: Email our customer service team at info@mmuzj.com with your order
number and reason for return.
2. Receive Return Authorization: We will provide a Return Authorization Number (RAN)
and instructions on how to return your item(s).
3. Ship the Item: Securely package the item and send it back using the instructions
provided. Include the Return Authorization Number with your shipment.

3. Return Shipping Costs

● Customer Responsibility: Unless the return is due to our error (e.g., wrong item sent or
defective product), the customer is responsible for the return shipping costs.
● Prepaid Return Label: In some cases, we may provide a prepaid return label. If a
prepaid label is used, the cost of return shipping may be deducted from your refund.

4. Refund Policy

Once we receive and inspect your returned item, we will process your refund under the following
conditions:
● Refund Method: Refunds will be issued to the original payment method. If the original
payment method is no longer available, a store credit may be issued.
● Processing Time: Refunds are typically processed within 7 business days after we
receive the returned item. You will receive an email notification when the refund has
been processed.
● Partial Refunds: In cases where items are returned in a condition not suitable for resale
(e.g., damaged or missing parts), a partial refund may be issued.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the
original item and place a new order.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our customer service team within 7 days of delivery. We will arrange a replacement or refund and cover the return shipping costs.

7. Late or Missing Refunds

If you haven’t received a refund after the specified processing time:
1. Check Your Bank Account: Sometimes refunds take time to be officially posted.
2. Contact Your Bank or Credit Card Company: There may be a delay before the refund
is posted to your account.
3. Contact Us: If you have completed the above steps and still haven’t received your
refund, please reach out to our customer service team at info@mmuzj.com.

8. Return and Refund Policy Updates

We may update this policy from time to time to comply with Google Shopping Ads requirements
or to improve our customer service. Any updates will be posted on this page.

Contact Us For any questions or assistance regarding returns and refunds, please contact our
customer support team at info@mmuzj.com. We’re here to help!

Business Name Mmuzj
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Working Hours
Monday to Friday 9 AM to 5 PM
Phone: +447452297815
Mail Us: info@mmuzj.com